Refund Policy

Refund Policy

Last Updated: March 30, 2026

Thank you for choosing Home Repair UAE for your appliance repair needs. Our goal is to provide reliable, professional repair services that restore your household appliances efficiently.

This Refund Policy explains the circumstances under which refunds may or may not be issued for services provided by Home Repair UAE.

By requesting or using our services, you agree to the terms described in this policy.

1. Nature of Our Services

Home Repair UAE provides on-site appliance repair and diagnostic services for residential and commercial customers across Dubai and Abu Dhabi.

Our business focuses strictly on repair and maintenance services. We do not sell appliances or spare parts through our website.

Because repair services involve technical diagnosis, labor, and time spent by technicians, refunds are evaluated based on the service provided and the specific circumstances of each case.

2. Service Inspection and Diagnosis Fees

In some cases, a service inspection or diagnostic fee may apply when a technician visits your location to assess the appliance issue.

This fee covers:

• Technician travel and time
• Appliance inspection
• Fault diagnosis
• Service consultation

Inspection or diagnostic fees are generally non-refundable, as they represent professional technical service already performed.

3. Refund Eligibility

Refunds may be considered under the following limited situations:

• The scheduled service appointment was canceled by Home Repair UAE and no technician visit occurred
• A duplicate payment was made for the same service
• A billing error occurred during payment processing

If any of these situations occur, customers may request a refund by contacting our support team.

4. Non-Refundable Situations

Refunds will typically not be issued in the following cases:

• The technician completed the diagnostic inspection
• Repair work was performed with customer approval
• The appliance issue was caused by additional faults discovered after inspection
• The appliance cannot be repaired due to severe internal damage
• The customer declines recommended repairs after the technician visit

Since the technician’s time, expertise, and travel are part of the service provided, these situations are considered completed service visits.

5. Service Quality Concerns

Customer satisfaction is important to Home Repair UAE. If you experience any concerns regarding the repair service provided, we encourage you to contact us immediately.

Our support team will review the situation and may offer:

• A follow-up inspection
• Additional repair assistance if required
• Service clarification or support

Each case is evaluated individually to ensure fair resolution.

6. Refund Request Process

If you believe you qualify for a refund under this policy, please contact Home Repair UAE with the following information:

• Customer name
• Phone number used during booking
• Service location
• Date of service appointment
• Description of the issue

Our team will review the request and respond as soon as possible.

7. Refund Processing Time

If a refund request is approved, the processing time may vary depending on the payment method used.

Refunds may take 5–10 business days to appear in the customer’s account once approved.

8. Policy Updates

Home Repair UAE may update this Refund Policy from time to time to reflect service improvements or operational changes.

Any updates will be posted on this page with the updated revision date.

9. Contact Information

If you have questions about this Refund Policy or need assistance with a service request, please contact Home Repair UAE.

Home Repair UAE
Dubai & Abu Dhabi, UAE

📞 Phone / WhatsApp: +9710509691045
🌐 Website: homerepairuae.com